MH Lions Metal (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide to us when you visit our website, request information or quotations, place orders, or otherwise interact with our services.

1. Information We Collect

A. Personal Information

When you contact us, request a quote, place an order, register an account, or otherwise interact with us, we may collect:

• Name
• Company name
• Email address
• Phone number
• Billing and shipping address
• GST / Tax details
• Payment details (processed via third-party payment providers)

B. Business & Technical Information

Information related to orders and projects such as product specifications, material requirements, purchase history, shipment details, and contract documentation.

C. Website Usage & Tracking

We automatically collect certain information about your device and how you interact with our website, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time on site
• Referral source

2. How We Use Your Information

We use personal and business information for purposes including but not limited to:

• Processing orders and delivering products
• Providing quotes, invoices and order confirmations
• Customer service, support and after-sales communication
• Improving our products, website and services
• Compliance with legal, tax and regulatory obligations
• Marketing communications (only with your consent or where permitted by law)

3. Sharing & Disclosure

We do not sell or rent personal information. We may share information with:

• Logistics and delivery partners to ship orders
• Payment processors and banks for payment handling
• IT, hosting and analytics providers under contract
• Professional advisors, auditors and legal advisors when required
• Government or law enforcement when legally required

All third parties we engage are required to use your information only for the purposes we specify and to protect it appropriately.

4. Cookies & Tracking Technologies

We may use cookies, web beacons and similar technologies to operate the website and analyze usage. Cookies help improve user experience and allow us to:

• Remember preferences and settings
• Understand site performance
• Deliver relevant content and marketing (where permitted)

You can disable cookies in your browser settings — however some site features may not function correctly without cookies.

5. Data Security

We implement reasonable administrative, technical and physical security measures to help protect your information from unauthorized access, disclosure, alteration or destruction. While we strive to safeguard your data, no method of transmission over the Internet or electronic storage is completely secure.

6. Data Retention

We retain personal and business information only as long as necessary to fulfill the purposes listed in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access to the personal data we hold about you
• Correction of inaccurate information
• Deletion or restriction of processing (subject to legal and contractual obligations)
• Objecting to certain processing, including marketing
• Data portability where applicable

To exercise these rights, contact us using the details below. We may ask for identity verification before fulfilling requests.

8. Marketing & Opt-Out

If you have consented to receive marketing communications, you can opt out at any time by clicking the unsubscribe link in marketing emails or by contacting us directly. Even if you opt out of marketing, we may still send you transactional or service-related messages (e.g., order confirmations).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any site you visit.

10. Children's Privacy

Our products and services are not intended for individuals under 18. We do not knowingly collect information from children. If you believe a child has provided us personal data, contact us and we will take steps to delete it.

11. International Transfers

Where necessary to provide our services, your information may be transferred to, stored, and processed in countries other than your country of residence. We will ensure appropriate safeguards are in place to protect your data as required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Effective Date” at the top and, where appropriate, notify you by email or by posting notice on our website.

13. Contact Us

If you have questions, requests, or complaints about this policy or our privacy practices, contact:info@mhlionmetals.com